Your privacy. Made clear.

01About this policy

This policy explains how personal information is handled when you use FootballTicketsHub, make a ticket booking or contact our team. It covers the storefront and the services used to process and support your order.

For a question about your information, use our contact form and select “Privacy request”. Provide enough detail to help us locate the relevant booking or message, without sending unnecessary sensitive information.

02Information we handle

• Contact and booking details: the name, email, phone number, billing information and other details you provide during checkout or support.
• Order information: the fixture, tickets, quantity, price, order reference, payment status and delivery arrangements.
• Support correspondence: messages you send and information needed to investigate a booking problem.
• Technical information: information used to run and protect the website, such as requests, device or browser details, session identifiers and security records.
• Preferences: choices you make about communications and information stored to keep your basket or checkout working.

Payment providers process payment details through their payment interfaces. Do not send card numbers, security codes or verification codes through the contact form.

03Why we use it

We use information to process bookings and payments, arrange ticket delivery, provide order updates, respond to questions and resolve problems. Contact verification may be used during checkout to help protect access to a booking.

We also use relevant records to prevent fraud and misuse, maintain the website, manage disputes and meet legal or accounting obligations. Where applicable data protection law requires a lawful basis, these activities rely on performing a contract, meeting legal obligations or legitimate interests in running and protecting the service.

Where we ask for consent for optional communications, you can choose whether to give it and can withdraw it. Withdrawing marketing consent does not prevent essential messages about an existing order.

04Who receives information

Information needed to fulfil an order may be shared with the ticket seller and delivery services. Payment providers receive information needed to process and verify payments. Hosting, communications and support providers may handle information while operating those services for us.

Information may also need to be disclosed to resolve a payment dispute, comply with a lawful request or protect customers and the service from fraud. These disclosures relate to the booking, request or issue being handled.

Some providers may process information outside your country. Where data protection law requires safeguards for an international transfer, those requirements apply. Contact us if you need more information about the providers or arrangements relevant to your booking.

05Cookies & browser storage

The website uses cookies and browser storage to support functions such as the basket, checkout details, verified contact information and access to order information. Security cookies help protect requests. Some checkout information may remain in your browser between visits.

You can manage cookies and clear saved site data through your browser settings. Removing or blocking essential storage can reset your basket, remove saved checkout details or require you to verify access again. On a shared device, clear saved site data when you finish.

Browser controls affect this device and browser. Changing them does not change the information already held for a completed booking; contact us separately if you want to make a privacy request.

06Security & retention

Booking and support information is used by the people and service providers involved in operating the service. We use access controls and security measures to protect the service, but no online system can guarantee absolute security.

Information is retained for as long as needed for the relevant booking or support purpose and for applicable legal, accounting, fraud prevention or dispute requirements. Different records may have different retention needs; a deletion request may not allow us to remove every transaction record immediately.

Protect your booking reference, delivery links and verification codes. Contact us if you believe somebody has accessed your booking without permission.

07Your choices & privacy requests

Depending on the law that applies, you may be entitled to request access to your personal information, correct inaccurate details, request deletion, restrict or object to certain processing, or receive a portable copy. You may also withdraw consent where processing depends on it.

Send a privacy request (or email contact@footballticketshub.com) from the contact email connected to your booking where possible. Explain which information or activity your request concerns. We may ask for proportionate identity verification before sharing or changing records.

Some rights have exceptions, including where records must be kept by law or are needed for a dispute. We will explain any limitation that applies. You may also raise a concern with the data protection authority responsible for your location, where applicable.

08External services & policy updates

Links and ticket-delivery instructions may take you to another service, such as a payment provider, ticket issuer or mobile wallet. That service’s privacy information explains how it handles data in its own systems.

We may update this policy as the service or applicable requirements change. Please check this page when you need the latest information. For questions about the current policy, contact our team.